Why has the price of the book gone from £12 to £20?
Scurry significantly swelled with content and illustrations during its development. I’m honouring all backers original rewards at the price they pledged at, but have raised the public pre-order of the book and candles to reflect the hard work that has gone into it. There is a good discount on a book/candle combo pack, and on other DOAD books purchased alongside a preorder :)
Last updated: June 07, 2021 08:06
USA Fulfilment with Floating Chair zine distro
I’ve set things up so that ordering a single Scurry zine to the US is priced for internal US mail. That’s why it’s so cheap! Orders that weigh more than a single scurry zine (such as the Zine & Will’O’Wicks deluxe candles) will push your order from US distribution to UK distribution, and shipping costs will reflect that.
I’ve tried to make this process as smooth and fair as possible for everyone. If you want to purchase lots of Scurry zines, reach out to Floating Chair directly, please!
Last updated: June 10, 2021 12:44
I don't have a debit or credit card. Can I still pre-order?
Yes! Email [email protected], and we can figure out a work-around if you have a PayPal account. This process is slow, so only use it if you’ve tried everything else <3
Last updated: June 11, 2021 11:43
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.